Belfast Film Festival is committed to protecting your privacy and ensuring all of your personal information is safe and secure. This privacy policy outlines how we will use, maintain and disclose data collected from users of our website.

Your data
Our online Box Office is managed using Ticketsolve, and payments are processed through Realex. All orders – including those made by telephone to Belfast Film Festival or Visit Belfast or in person to Visit Belfast– will be processed through these systems. You have the right to opt out of any communications, or to ask that your details be removed from any or all of our databases, at any time – please click the link in any email, call us, or email info@belfastfilmfestival.org to update your preferences. You can view Ticketsolve’s privacy policy here: https://www.ticketsolve.com/privacy-policy/

Realex Payments, part of Global Payments, are a highly trusted online payment card processor, accredited with the Account Information Security certification by VISA and compliant with Payment Card Industry Data Security Standard Version 3.22, the highest level of compliance. We do not store your bank details on our system.
View Global Payments’ privacy policy: https://resourcecentre.globaliris.com/privacypolicy

Mailing List
If you sign up to our email list, your details will also be held on Campaign Monitor which is linked to our Ticketsolve system. Campaign Monitor’s servers are based in the USA. View Campaign Monitor’s privacy policy
https://www.campaignmonitor.com/policies/#privacy-policy

Third Parties
Belfast Film Festival partner with a number of venues throughout the year. We may, from time to time, contact you ourselves to let you know about events by other venues which we think you might enjoy.

Filmmakers, Promoters, Artists and Clients
When you make an enquiry about hiring our Beanbag cinema for a private event or screening, or when you are employed/partner with Belfast Film Festival to deliver an event, your details may be stored on our system.

The information we collect
We may collect, store and use the following types of personal data:

  • Information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. This information does not identity and individual user.
  • Details of any transactions you have made when booking tickets.
  • Information that you provide to us for the purpose of registering with us.
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
  • Any other information that you choose to send to us.

How we will store your information 
When you subscribe to our mailing list via the contact form on our website, the details you provide will be stored on Campaign Monitor. When you purchase tickets online, your details will be stored on our Box Office server, Ticketsolve, and on Campaign Monitor.
If you make an enquiry about hiring our Beanbag venue, your details will be stored on our computer system. If you consent to receive postal mailings, your address may be shared with a bulk mailing firm. This will be shared only after we have seen a suitable privacy policy from that company, and the company will be asked to delete all data not more than three months after any mailing is sent.

Each of these systems have been selected by Belfast Film Festival for the level of security it provides for customers’ data. Access to these systems is limited to those with specific work-related reasons to use that data, all of whom hold full DBS disclosures. Data may also be accessed by employees of Campaign Monitor and Ticketsolve respectively.

We do not store any payment details such as credit card numbers.

If you prefer your details not to be stored on any of our systems, you are always welcome to purchase tickets at the Box Office counter at Visit Belfast (9 Donegall Square North, Belfast, BT1 5GJ).

Visit Belfast is our public facing box office. View Visit Belfast’s privacy policy: https://visitbelfast.com/pages/privacy-policy

Please note that if you choose not to provide any contact information when making a purchase, we will be unable to contact you with any information relating to that event which may include concert delay or cancellation, transport issues or artistic changes.

We will retain your details on Ticketsolve for seven years after your last financial transaction with us, or four years after your last engagement (ie clicking a link in an email communication), whichever is the longer. If you have worked with us as a promoter or client, your details will be stored for seven years since your last enquiry.

How we will use this information 
We will send marketing communications to you based on the preferences you have indicated to us through the registration process, and on your booking history. If you have elected not to receive marketing communications from us, we may still contact you about your booking or with information relevant to the event you are attending, such as information about transport issues, artistic changes or a concert cancellation; and about your account with us, such as changes to this privacy notice.
We may also use aggregated data to help inform our future programming and marketing campaigns, for example, by comparing the postcodes of audience members or by evaluating how customers reach our website. Individual users will not be identified in these cases.

We will never share individual personal information with anyone without your advance permission or unless ordered by a court of law. We will never sell or rent personal information.

If you no longer wish for us to use your information in this, or any part of this, way, you may unsubscribe at any time or contact us to request the removal of your details from our lists. If you have made a financial transaction with us within seven years, we are obliged to retain certain details relating to that transaction for our financial reporting; we will, however, delete all possible information, ensure your removal from all communications, and delete your entire account when the required period has elapsed.

Cookies
We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes..

Cookies are necessary to the process of booking your tickets through our website, using the Ticketsolve system, however they are only temporary. Other temporary cookies present on our website are there to ensure that website content is displayed correctly, and will disappear when your user session has ended. We cannot be responsible for cookies relating to third-party features such as Facebook, Twitter, Google etc.

We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Disclosure of information
The transmission of information over the internet is not completely secure. We will do our utmost to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk. Please be aware that Belfast Film Festival may be obliged to give information to the relevant authorities if required to by law, in which case we will comply with judicial proceedings.

You have a legal right to request access to any and all data we hold under your account at any time. If you wish to make such a request, please contact us in writing using our online Contact Form, selecting the option ‘Box Office enquiries’, or by post to the address shown on our website.

Unsubscribing
If at any time you wish to unsubscribe from our emails, or to change and update your personal information, please contact us using the details above, or by emailing info@belfastfilmfestival.org

Privacy policy amends
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

How to contact us
You may make a change to how we use your data by in writing or verbally; for example, updating mailing preferences or contact information.

To request access to the data we hold on your account, or to ask us to remove your account entirely, please contact us in writing by email or post using the details below.

We will fulfil any such requests within one calendar month.

Email: info@belfastfilmfestival.org
Telephone: 028 9032 5913 (10am – 4pm Monday to Friday)
Post: 23 Donegall Street, Belfast, BT1 2FF

Your right to report concerns 
If you require any clarification regarding our data practices, or if you feel we could improve the way we use your data or inform you of how we will use it, please contact us using the details above.

If you feel we have failed in our duty to protect your data or to inform you of how we will use it, you are entitled to express your concerns to an independent body. You can find information on how to express your concerns at the Information Commissioners’ Office, https://ico.org.uk